Pena Palace guided tours

Sharon

May 2025Verified booking

5/5

Our guide was amazing!!! You need to revamp your website to explain to people that you cannot drive up to the palace. Parking must be done somewhere lower in town or partway up mountain. Also, you need to retake a picture of the meeting place. It's inside the gates after you have already been scanned by the ticket takers. It's just to the left of the entrance gate. Both of these suggestions would make the whole experience less frustrating! It's an easy fix.

Martin

Apr 2025Verified booking

4/5

Our guide was very knowledgable. pleasant and spoke English very well and the palace was a fantastic building. Although it was very busy the queue moved at an acceptable speed.

Heather

Apr 2025Verified booking

3/5

Overall the experience & tour was incredible. Our guide was very knowledgeable and answered all questions plus of course gave us an amazing historical tour surrounding the property. Our tickets were for 4pm & we had to park at the bottom of the mountain - we were late given traffic and we practically ran to get to the designated spot at 4pm. No guide was there - we asked many people finally calling Headout in which the rep was very helpful but told us our guide was "running late" and wouldn't be there until 4:30. We finally spotted him about that time and he told us our booking was 5pm. He took pictures of our tickets clearly stating 4pm - to us this was a huge error as we also had plans following this tour that then were delayed. Also the tour was supposed to be 1.5 hours and was just over 1 hour. Felt we were a bit rushed.

Dyan

Jun 2025Verified booking

5/5

Our guide Nuno was easily accessible and knowledgeable, and we received a good education about the palace

David

Apr 2025Verified booking

1/5

Guide was GONE! at exactly 2:00 Support gave me a reference number and said talk to the ticket office They said the guide had nothing to do with them

Kourdaa

Apr 2025Verified booking

1/5

Although the guide was very willing and did her best and even made the effort to speak in French. She just wasn't up to scratch. She even indicated that she wouldn't be taking the tour inside the palace, even though that was what we were expecting. She decided to take the tour inside. She even told us that she was obliged to do this job. It's not up to the standard of other guided tours we've been on and other guides on site.

View original review in French

Xanthe

Jun 2025Verified booking

1/5

Already fed back on several different emails.

Mary

Dec 2024Verified booking

2/5

Palace is worth seeing

Thomas

Oct 2024Verified booking

5/5

We were very fortunate, Able to drive up get parking close, The guided was well worth it, Learning the backstories and moving through quickly, Our guide was fantastic, only downside was a light mist of rain and a fog, We also went back into Sintra ang ad dinner at a great tapas place by the railway, Cant wait to come back to portugal and see the other sights nearby there

Haiyin

Nov 2024Verified booking

5/5

I was the only tourist showing up. Andreana was nevertheless very professional and thorough with this tour for only one. Her knowledge and depth made this tour very enjoyable and educational. The Palace, its historical background and the view are all unique and fascinating. I highly recommend this tour.

Craig

Oct 2024Verified booking

4/5

It was well organized and our English speaking guide , Mary Ann, was outstanding. The only small issue was the instructions for where to meet the guide were unclear. Thanks

Samantha

Oct 2024Verified booking

3/5

The tour itself was fine however the guide did not make herself visible. We had to ask where to go and security pointed out where we should be and who our guide was. She did not take into consideration anyone's physical ability to walk up the hill. She started walking up the hill when I had to point out that my mother had an ankle injury and would need the bus. She then held the group for a further few minutes while another tour member finished a personal conversation. The tour left 15 minutes late. She was knowledgeable and pleasant however she could have communicated/engaged better initially.

Ellen

Oct 2024Verified booking

5/5

Our tour guide was knowledgable and passionate about the Portuguese history as it relates to the palace. Was quite enjoyable and brought a lot more interest to visiting the Palace. The only downside of the tour was that the palace was quite crowded and there were some very aggressive tourists around us who pushed us out of the way to get in( no one in our group).

Cheryl

Oct 2024Verified booking

4/5

Loved the tour and the information. Don't love the meet up directions. All of us were confused by the directions sent to us and where we were supposed to meet the guide. Who the guide was - a name would have been nice and also some kind of identifier on his/her person. We were there the 30 minutes early and thought someone might have been there at that time to greet us - if we even knew where that should have been. We almost left to go up to the palace with the idea maybe that was the meeting location. Please fix this in the future and you will be solid.