Pena Palace guided tours

Our tour of Pena Palace was amazing. We did a guided tour which is worth the extra money, as you get all the details of the the family and palace history. Our tour guide Mariana Santos was amazing, very knowledgeable, patient, and answered all our questions. Five star.

Our guide was amazing!!! You need to revamp your website to explain to people that you cannot drive up to the palace. Parking must be done somewhere lower in town or partway up mountain. Also, you need to retake a picture of the meeting place. It's inside the gates after you have already been scanned by the ticket takers. It's just to the left of the entrance gate. Both of these suggestions would make the whole experience less frustrating! It's an easy fix.

Our guide Nuno was easily accessible and knowledgeable, and we received a good education about the palace

Already fed back on several different emails.

Our guide was very knowledgable. pleasant and spoke English very well and the palace was a fantastic building. Although it was very busy the queue moved at an acceptable speed.

Overall the experience & tour was incredible. Our guide was very knowledgeable and answered all questions plus of course gave us an amazing historical tour surrounding the property. Our tickets were for 4pm & we had to park at the bottom of the mountain - we were late given traffic and we practically ran to get to the designated spot at 4pm. No guide was there - we asked many people finally calling Headout in which the rep was very helpful but told us our guide was "running late" and wouldn't be there until 4:30. We finally spotted him about that time and he told us our booking was 5pm. He took pictures of our tickets clearly stating 4pm - to us this was a huge error as we also had plans following this tour that then were delayed. Also the tour was supposed to be 1.5 hours and was just over 1 hour. Felt we were a bit rushed.

Guide was GONE! at exactly 2:00 Support gave me a reference number and said talk to the ticket office They said the guide had nothing to do with them

Although the guide was very willing and did her best and even made the effort to speak in French. She just wasn't up to scratch. She even indicated that she wouldn't be taking the tour inside the palace, even though that was what we were expecting. She decided to take the tour inside. She even told us that she was obliged to do this job. It's not up to the standard of other guided tours we've been on and other guides on site.

I was the only tourist showing up. Andreana was nevertheless very professional and thorough with this tour for only one. Her knowledge and depth made this tour very enjoyable and educational. The Palace, its historical background and the view are all unique and fascinating. I highly recommend this tour.

Great. The guide, very friendly, explained everything to us. We loved it.

Palace is worth seeing

Hugo was an incredible tour guide with tons of knowledge to share! Really learnt a lot about Sintra and the surround areas.

Our tour guide Susan is considerate and responsible. She detailed all information for tourist. And controled schedule well. We accidenatally lost our cell phone in during the trip, but she managed to resolve that issue for us in a short time. We appreicate her dedication.

Great experience, awesome guide, Catarina is so much fun, told us a lot of about the places we visited, made us feel really welcome and was super helpful.

We had an excellent day trip! Everything was very well organized, and the experience exceeded our expectations. Our tour guide was truly outstanding—knowledgeable, friendly, and passionate. Unfortunately, I don’t remember his name, but he had blue eyes and short, darkish hair. He made the day not only informative but also really enjoyable. The places we visited were absolutely incredible, and thanks to his recommendations, we were able to discover some hidden gems we wouldn’t have found on our own. I highly recommend this tour to anyone looking for a memorable and enriching experience.

The guide was great... enjoyed his humour. The palace is just so average... I can't believe people pay all that money for that.

Our guided tour with Headout to Sintra, Cascais, and other stunning spots was fantastic. Mario, our guide, was incredibly informative, had a great sense of humor, and drove expertly. His knowledge and personality made the experience memorable. Highly recommend this tour for a fun and insightful day trip from Lisbon!

Our guide Hugo was the best! He was charismatic and very knowledgeable, giving us plenty of history to understand more about the places we were going. I would highly recommend this tour. It was a small group and the van was very comfortable. The locations we went to were stunning.

I thought the booked tour was more guided and the two speech tour was also a little bit boring. Sorry I would not recommend this tour

Everything was great, guide Ivo was awesome !

There was no indication of the final march to the Pena castle. Way too far & steep to walk for seniors. It would have been good to know how far & steep that final climb was going to be round trip. Guide was very good but focused on the front of the bus. We ended up sitting near the back & 2 women continually talked the whole time. It was difficult to hear the guide.

We didn't once feel rushed. When I told the guide I couldn't hear as we were at the back he put the microphone on.